Shipping Policy

ORDER PROCESSING:

Order processing time may fluctuate seasonally, or during high order volumes. However, we strive to ship all orders within 2-3 business days. If your order needs to be received by a specific date, please reach out to Customer Support at web@pgrahamdunn.com. We are always happy to help ensure your item(s) arrive in time.


STORE PICKUP -  630 Henry Street, Dalton, OH 44618

Orders can be picked up Monday - Saturday, from 10am - 5:30pm. An email or SMS notification will be sent when your order is ready for pickup.


DOMESTIC SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on cart total, and shipping address. All orders or $149 or more ship free to the contiguous United States. 


INTERNATIONAL SHIPPING:

We do not currently offer international shipping outside of the United States. 


REFUNDS, RETURNS AND EXCHANGES

We have a 30-day return policy, which means return requests must be made within 30 days after receipt of the item.

To be eligible, returned items must be in new condition, unaltered, and free of damage. Items must also maintain original packaging and tags. Receipt or proof of purchase required for return.

To start a return, contact web@pgrahamdunn.com or visit us in-store. If not returning an item in-store, there are two options:

  1. We will email a prepaid return shipping label and instructions on how and where to send the package. Upon P. Graham Dunn's receipt of the return, we will credit the original payment type by the original price paid, less the cost of the prepaid shipping label.
  2. Package the return and pay for a return label at the carrier of your choice. Upon P. Graham Dunn's receipt of the return, we will credit your original payment type by the original price paid.

Contact us with any return question at web@pgrahamdunn.com.